Esty Board Chairman is Fred Wilson, and Esty’s CEO is Josh Silverman. Also, be sure to email your State’s Attorney General. Here is a link: Also, Since Esty owns, and Esty is in NY, you can call New York’s Attorney General, Letitia Janes at: 800 771-7755. I’m inviting the many, many fine folks here who’ve been treated poorly, taken advantage of, or ripped off by to take a few minutes and write to Kwane Raoul, the Attorney General of IL, since Reverb is Chicago listed Corporation. Does anyone know how I can contact David Mandelbrot, the CEO of ? He really needs to know the unethical decisions being made by Reverb Online Agents. And here’s the “kicker”, the “Reverb Case Agent” never answers your question, and just sends you a link to the Reverb Robot button. The Reverb agent assigned does not communicate, returns emails 2-5 days after you’ve sent email. Also, Reverb issued buyer UPS label, but he is not returning the guitar, and even if it’s returned, it will not be original.
Afterwards, Reverb grants him full refund, and forced me to pay the full amount, which is an additional $200.00 to what I received after Reverb’s fees and shipping. as-shipped condition with all original packing and no signs of use” The buyer disassembled the guitar I sold, permanently modified the original vintage electronics, which he states in messages. Their forced return policy states Item must be returned in it’s “original. Do Not Sell Here! is breaking the law regarding ethics of their own terms. And that's if their system doesn't 'accidentally' not recognise the tracking number you enter, in which case it's another day to get in touch with customer support to correct it. Sometimes over a week from sale to receiving money.
Sell something on a Tuesday? If you ship it next day (Wednesday), that's when you enter your tracking code and they action the money transfer, but If it's outside their operating hours(!), that won't be processed until Thursday, then Friday is their next business day, and oh it's now the weekend, whoops, that payment won't be released until Monday now, then it will take 2-3 business days for the transfer to appear in your account so that's Wednesday.
Ignore everything you read about them saying that funds are released 'next day'. eBay now pay me within 24hrs of selling, Reverb? Sometimes it takes up to a week for funds to be transferred. This is 2022 and payments should be same-day. Ignore all they promise you.Īs with a lot of other reviews on here, sit on sellers fund like its the old days of cheques and postage payments. I’m done with reverb and hope everyone is. I’ve read many of the reviews on here and elsewhere, some are answered by reverb with a robot sounding answer. I’m sure there are good people on both sides but I care assure you that there are bad people who always seem to get the benefit or reverb doubt.
Once again I would recommend not to buy, sell or even view REVERB. Larry Hoyt of Larrys boutique in California will not answer any emails. No help…… ok now this is three days later after above review, they reach out to “try” to help. Crooks sell there and reverb seems to back the crooks. It’s just been a horrific event and will NEVER purchase anything from reverb again and will never recommend purchasing anything through them. Reverb was also no help, try to “chat” with representatives and get cut off, apparently I don’t type fast enough for them. Contacting seller was useless, no response at all. I have bought several items over time on reverb without issue, however I bought an expensive guitar from seller Larrys boutique in California and received it the electronics were defective.